If you haven’t read about the benefits of segmentation, we highly recommend starting there to understand WHY building out a VIP program can make a difference to your contact center. When developing a VIP program, gaming studios should not only...
Introduction: The gaming industry is evolving at a lightning pace, and customer engagement/customer experience has emerged as a critical differentiator for success. More and more gaming companies are realizing that contact centers are not just cost...
Welcome to the world of mobile gaming – a world full of adventure, excitement, and… intense competition. Yes, in this bustling universe where countless games are battling for player attention, standing out can feel like a heroic quest...
As Gamescom 2023 gets closer, we’re getting really excited about the content we’re diving into at the Community Clubhouse event. We’re focusing on the player experience – specifically on how to build incredible communities...